Refund & Returns Policy

Overview

We want you to be fully satisfied with your order. However, as we specialise in custom PPE and personalised workwear, certain conditions apply to returns and refunds.

Returns Eligibility

We accept returns under the following conditions:

• Items are faulty or damaged

• Items received are incorrect due to our error

• Items are unworn, unused, and in original packaging (for non-custom items)

Custom / Personalised Items

Due to the bespoke nature of our products (including printed or embroidered workwear), customised items cannot be returned or refunded unless they are faulty or incorrectly produced.

Please double-check all spelling, sizing, and design details before placing your order.

Return Timeframe

You must notify us of any issues within 14 days of receiving your order.

Approved returns must be sent back within 14 days of approval.

Return Shipping Costs

• Customers are responsible for return postage costs unless the item is faulty or incorrect

• If the return is due to our error, we will cover reasonable return shipping costs

• We recommend using a tracked delivery service, as we cannot be responsible for lost returns

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to your original payment method

• Shipping costs are non-refundable unless the item is faulty or incorrect

Exchanges

Where possible, we can offer exchanges for sizing or incorrect items. This will depend on stock availability.

Contact Us

If you need to request a return or report an issue, please contact us with your order number and details.